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Grievance Redress Mechanism


Grievance Redress Mechanism

In order for the project to be investigated or operated transparently, the project has policy to obtain the complaint subjects caused by the project
operation or the project officials’ action that impact to all stakeholders or even directly to the project as well. This includes the measures definition
to fairly and sincerely escort the complainers.

2.Persons to be able to complain
All stakeholder of the project who will possibly be impacted or effected by the project operation

3.Grievance Procedures
A project shall be put a grievance on paper to investigate all essential facts, to keep the grievance informing the progress of the case and to find out fair

4.Preparing for the Grievance Channels
The grievance procedures apply to APPC will be started when a mining license is granted. The complainers must indicate the details of subject to complain
, as well as provide their names, addresses and contact phone numbers (Information derived will be kept as confidential) and subsequently submit to the
following channels.


Channel 1: put the grievance in the complainting box at the following locations.

  • At front office of APPC
  • Muang District Office and Pajak Silapakom District Office
  • Subdistrict Municipality Office of Nong Phai, Nong Khonkwang, and Non Sung Nam Kham Town Municipality Office
  • Subdistrict Administrative Organization (SAO) of Non Sung, Huay Sampad, and Na Muang
  • Office of the Subdistrict Headman of Nongpai, Nonsung, Nong Khonkwang, Huay Sampad and Na Muang

Channel 2: at post office by placing address to

  • Managing Director  or Public Relations Manager

    Asia Pacific Potash Corporation Limited
    67 Moo 4, Nongpai Subdistrict
    Muang district, Udon Thani 41330